LSR Mail Order Repair Service

PLEASE READ *ALL* THIS PAGE BEFORE PACKAGING AND POSTING YOUR REPAIR PARCEL TO LSR (or arranging collection by FedEx)
Normal turn-around period for repairs

We will endeavour to turn repairs around in 10-14 working days but during busy periods and holidays this may extend up to 21 working days. We apologise for any inconvenience this may cause.

 

Premium Rate EXPRESS SERVICE - 2 working days

Our Premium Rate Express Service (£15 extra) is available if a quicker turnaround is required. Return postage is still payable. The turnaround time for the Express Service is two working days from receipt of payment. Please clearly mark the outside of your parcel "EXPRESS SERVICE" if you choose this option. Express Service payment is by DEBIT CARD ONLY (no cheques!)

Unpaid Items

Due to a lack of space we reserve the right to dispose of any unpaid items after six months. We will inform the customer by telephone before we dispose of the item.

 

How to send and receive your repair items

Click through all the relevant information boxes below. If you still need answers call 01282 439109

Advice on packaging your repair items

Boots and Shoes

  • Remove footbeds
  • Make sure they are in a clean condition
  • They need to be well packaged to avoid sustaining further damage on their way to LSR

Waterproofs, Rucsacks, Tents.

  • Clearly indicate the area for repair - either by attaching a note on the damaged area of the rucsack/garment, an elastic band on a tent or by enclosing a simple sketch and/or notes.
  • You can use the garment repair chart if you find it preferable to making your own sketch (PDF - opens in a new window)
  • Make sure everything is well packaged to avoid sustaining damage in the post.

GARMENT REPAIR CHART

Order Form and Payment
  • Open the Repair Order Form and print it out (PDF - new window).
  • Complete all relevant sections.
  • If you cannot print the Order Form please send in a cover note with all the relevant details that would have been on the form.
  • Make cheque/PO payable to L.S.R. or pay using debit card.
  • Don't forget to enclose the order form and cheque in your parcel, along with any sketches or additional instructions.

LSR ORDER FORM

MAJOR CREDIT AND DEBIT CARDS ACCEPTED

How to send your repair items

Three choices:

1. Bring them in yourself (see Contact page for details)

2. Send your repair items by Royal Mail or any other courier of your choice.

3. LSR can arrange for your item to be collected by FedEx from your address for £13 (or £16 for large items like tents). Please remember this is collection only.

This service is not available to customers living outside England, Wales or Scottish Lowlands.


Contact us on 01282 439109 if you would like us to arrange a FedEx collection.

Return Postage

Return Postage with FedEx is £8.00 (for large tents - 5 berth or above - return postage is £12.00).

Additional repairs will be returned free in the same parcel.

For customers in ROI, CHANNEL ISLANDS and OVERSEAS the courier cost will depend on the size and weight of your parcel. Please call for details.

Still confused about how much to pay? Then call 01282 439109 for clarification.

Insurance

All items collected by FedEx and/or returned from us via FedEx are insured for up to a maximum of £500.

We can only pay out insurance for items lost or damaged in transit where a copy of the original purchase receipt or bank statement is supplied to us should we need to make a claim on your behalf. Items without proof of purchase or bank statement are not covered by our insurance.

... what a great job your repairers made. We would not hesitate using your (tent repair) service again and recommend you to others needing tent repairs. Thank you.

[Sept 2017]

I just want to say a big thank you for replacing the main zip of my Helsport Ladies down jacket so well and for getting it back to me in time for my trip to Norway.

[June 2017]

Thank you Gill for a truly fantastic repair of my Gore-Tex trousers. You are a true craftswoman!

[2017]

You have just returned my Zamberalan walking boots having re-fixed the original soles. Thank you for your swift and efficient service - I am very pleased and grateful.

[July 2017]

Got my Meindl boots back last week (re-soled)... the fit and finish is superior to the original manufacture by Miendl. Superb job, thank you.

[May 2017]

'LSR have once again proved to be the best in the business. My Lowa Mountain boots were fitted with a new mid sole and outer soles and are now good for another five or more years. Considering replacement boots of the same quality would have cost £150 plus this is the best option, and I don't have to break in new boots. Excellent in every way.'

[Google review July 2017]

'Boot repaired - did a great job replacing the lace ring that had been pulled out - with no damage/impact to the lining. Returned it within the time stated (did check with them by phone as needed them back within the following 7 days) and was told they would be received on time) then received the very next day. Thank you!'

[Google review July 2017]

'I was devastated when I caught my £280 mountain equipment gortex jacket on a wire fence, especially, as it was only the third time I'd worn it. The 9cm L shaped tear that was left was neatly repaired by LSR and is hardly noticeable. More importantly, I now have a fully functioning jacket back for a fraction of the cost of replacement. I would certainly use LSR again and I'll be recommending them to my friends'

[Google review April 2017]

'LSR changed the main door zip (curved) on my large family tent. The repair is as good as new...absolutely perfect. They also fitted in the repair quickly for me. Faultless service and would highly recommend. '

[Google review 2016]

'Puppy got hold of my North Face down coat and as NF quoted 4-6 weeks turnaround I sent it to LSR. In 48 hours it had a new zip and all tears fixed so beautifully you can hardly see them. Superb job! Very impressed. '

[Google review 2016]