LSR Mail Order Repair Service

PLEASE READ *ALL* THIS PAGE BEFORE PACKAGING AND POSTING YOUR REPAIR PARCEL TO LSR (or arranging collection by FedEx)
Normal turn-around period for repairs

We will endeavour to turn repairs around in 10-14 working days but during busy periods and holidays this may extend up to 21 working days. We apologise for any inconvenience this may cause.

Premium Rate EXPRESS SERVICE - 2 working days

Our Premium Rate Express Service (£15 extra) is available if a quicker turnaround is required. Return postage is still payable. The turnaround time for the Express Service is two working days from receipt of payment. Please clearly mark the outside of your parcel "EXPRESS SERVICE" if you choose this option. Express Service payment is by DEBIT CARD ONLY (no cheques!)

 

 

Unpaid Items

Due to a lack of space we reserve the right to dispose of any unpaid items after six months. We will inform the customer by telephone before we dispose of the item.

How to send and receive your repair items

Click through all the relevant information boxes below. If you still need answers call 01282 439109

Advice on packaging your repair items

Boots and Shoes

  • Remove footbeds
  • Make sure they are in a clean condition
  • They need to be well packaged to avoid sustaining further damage on their way to LSR

Waterproofs, Rucsacks, Tents.

  • Clearly indicate the area for repair – either by attaching a note on the damaged area of the rucsack/garment, an elastic band on a tent or by enclosing a simple sketch and/or notes.
  • You can use the garment repair chart if you find it preferable to making your own sketch (PDF – opens in a new window)
  • Make sure everything is well packaged to avoid sustaining damage in the post.

GARMENT REPAIR CHART

Order Form and Payment

  • Open the Repair Order Form and print it out (PDF – new window).
  • Complete all relevant sections.
  • If you cannot print the Order Form please send in a cover note with all the relevant details that would have been on the form.
  • Make cheque/PO payable to L.S.R. or pay using debit card.
  • Don’t forget to enclose the order form and cheque in your parcel, along with any sketches or additional instructions.

LSR ORDER FORM

MAJOR CREDIT AND DEBIT CARDS ACCEPTED

How to send your repair items

Three choices:

1. Bring them in yourself (see Contact page for details)

2. Send your repair items by Royal Mail or any other courier of your choice.

3. LSR can arrange for your item to be collected by FedEx from your address for £13 (or £16 for large items like tents). Please remember this is collection only.

This service is not available to customers living outside England, Wales or Scottish Lowlands.


Contact us on 01282 439109 if you would like us to arrange a FedEx collection.

Return Postage

Return Postage with FedEx is £8.00 (for large tents - 5 berth or above - return postage is £12.00).

Additional repairs will be returned free in the same parcel.

For customers in ROI, CHANNEL ISLANDS and OVERSEAS the courier cost will depend on the size and weight of your parcel. Please call for details.

Still confused about how much to pay? Then call 01282 439109 for clarification.

Insurance

All items collected by FedEx and/or returned from us via FedEx are insured for up to a maximum of £500.

We can only pay out insurance for items lost or damaged in transit where a copy of the original purchase receipt or bank statement is supplied to us should we need to make a claim on your behalf. Items without proof of purchase or bank statement are not covered by our insurance.

'LSR have once again proved to be the best in the business. My Lowa Mountain boots were fitted with a new mid sole and outer soles and are now good for another five or more years. Considering replacement boots of the same quality would have cost £150 plus this is the best option, and I don't have to break in new boots. Excellent in every way.'

'Sent a pair of Timberland Gore-Tex boots back for the ‘strip and resecure original sole’ service after another company made a complete mess of it. Was assured they would come back looking like new......and he was right! Nervously opened the box to find my boots repaired to perfection! Great job LSR I shall recommend you and use you again with pleasure.'

'Sent a couple of hiking boots for new soles, excellent quality of repairs. Good customer service too.'

'Thoroughly professional, friendly and fast service. Would definitely recommend.'

'Walking boots resoled. Fantastic job. Wore boots for first time today -really comfortable and good as new. Thanks for a superb job with no hassle in ordering or delivery.'

'Fantastic service, repaired my motorcycle jacket and even refunded me some money when the repair was easier than expected. Can’t recommend enough, thank you LSR.'

'Repaired my Rohan Jacket after I fell and made a hole in the sleeve. Fantastic job, in super quick time. Many thanks to David & Danny for their help and first class communication.'

'My 15 year old Meindl walking boots came back with a new sole and I was delighted with the quality of the work and the speed of the service. Thank you. I recommend you to anyone I think can benefit from your service.'

'I brought my lovely Haglofs polyamide jacket in for repair as my dog had caused some quite bad tears to one of the sleeves. I have just picked it up and I'm incredulous! It's perfect, such is the high standard of work I can't remember which sleeve was initially torn. I can't recommend this service highly enough, I'm in the process of telling everybody I know about their magic! Jo Whiteley.'

'Fantastic workmanship and service. Had a courtesy call to advise on price and options on repair. This is the best place in the UK for North Face gear repairs. Very happy thanks again.'