LSR Mail Order Repair Service

PLEASE READ *ALL* THIS PAGE BEFORE PACKAGING AND POSTING YOUR REPAIR PARCEL TO LSR
How to send and receive your repair items

Click through all the relevant information boxes below. If you still need answers call 01282 439109

Advice on packaging your repair items

Boots and Shoes

  • Remove footbeds
  • Make sure they are in a clean condition
  • They need to be well packaged to avoid sustaining further damage on their way to LSR

Waterproofs, Rucsacks, Tents.

  • Clearly indicate the area for repair – either by attaching a note on the damaged area of the rucsack/garment, an elastic band on a tent or by enclosing a simple sketch and/or notes.
  • You can use the garment repair chart if you find it preferable to making your own sketch (PDF – opens in a new window)
  • Make sure everything is well packaged to avoid sustaining damage in the post.

GARMENT REPAIR CHART

Order Form and Payment
  • Open the Repair Order Form (Opens in new window).
  • Complete all relevant sections.
  • Please ensure the Web Reference number is visible on your parcel. You will get this number after your order form is submitted.
  • We will get in touch by telephone or email to arrange payment once we have assessed the area in need of repair.
How to send your repair items

Two choices:

1. Bring the item(s) to us in house (see Contact page for details)

2. Send your item(s) via either Royal Mail or any other courier of your choice.

Return Postage

Return postage with either DHL or Royal Mail is £9.25 (for large tents - 5 berth or above - return postage is £16.00).

Additional repairs will be returned free in the same parcel.

For customers in ROI, CHANNEL ISLANDS and OVERSEAS the courier cost will depend on the size and weight of your parcel. Please call for details.

Still confused about how much to pay? Then call 01282 439109 for clarification.

Insurance

All items returned from us via DHL are insured for up to a maximum of £75.

We can only pay out insurance for items lost or damaged in transit where a copy of the original purchase receipt or bank statement is supplied to us should we need to make a claim on your behalf. Items without proof of purchase or bank statement are not covered by our insurance.

Frank Price

Sent my 20 year old LOWA walking boots to LSR for new soles. I have just received them back and am delighted with the work done. They are like brand new again. LSR were also very helpful in accommodating my delayed return delivery request. Fantastic folk and exceptional service, many thanks.

D C

After a telephone conversation with LSR, I took our tent to be repaired. The staff were so friendly and helpful. I was introduced to the lady machinist who would be carrying out the repair and was also lovely. I was able to wait while the tent was repaired. Absolutely brilliant service. Thanks so much. X

Nigel Bryant

I have used LSR several times and I have found them to be outstanding with regard to "the repair", "quality of repair" and "advice regarding repairs". I have just received back a pair of Aku walking shoes which I sent for re-soling but which LSR contacted me and told me that only the heel needed replacing. The turnround was much quicker than I expected. Overall fantastic service and I have two more pairs of boots ready to be shipped to LSR for re-soling or who knows maybe just re-heeling. Well done LSR.

D N C

Brought my husband's very expensive but out of warranty motorcycle jacket to LSR after discovering the company on an Internet search. The original zip on the jacket had failed and needed replacing. The motorcycle jacket company very kindly sent a replacement zip but we opted for a zip from LSR after a chat with the staff. The replacement is excellent and the workmanship on the jacket is faultless. Very pleased with the end result. The staff were incredibly helpful, and after a follow-up call to check on progress, the jacket was delivered the next day. 10/10 for overall experience.

Richard K

I had a problem with the zip on my Ruka motorcycle jacket. I took it to LSR and they quickly established that it was just the zip puller. They replaced the puller while I waited and it’s been perfect since. 100% recommended.

Richard Lowe

Repairers for the outdoor industry. Need a new sole? Got a broken zip? Need your tent repairing after the dog chewed it? These are your "go to" folk. Still a busy enterprise and now collaborating with even more clothing companies to reduce landfill. Interesting to note.... they started re-soling walking boots at a time Prince Charles was thought odd for caring about sustainability. Talk about ahead of the curve! Well busy just now (March 25) and creative solutions abound. I'm amazed how many people set fire to their clothing, presumably while wearing it!

Emma D

Wow! So impressed. Sent my old Aigle mid-length coat to Lancashire Sports Repairs because the zip had buckled and failed. They made everything so clear on the website and the communication was excellent. The speed of the repair and getting it back to me was brilliant. And the zip is fantastic. A new coat is fiendishly expensive so I am delighted to have a few more years with this old workhorse. Thanks to everyone at LSR. I highly recommend this company.

Brian Fish

Just taken delivery of my Hanwag trail shoes, full replacement of the outsole with pukka manufacturers part. Brilliant job, the upper gortex/suede had hardly any signs of wear so with this repair they are now good for another 15 years!

Mark D

Absolutely fantastic. Had a rip in my RST 1 piece leathers, in the inner netting that holds the back protector in. Rang them up at 10am. Dropped them off at 11am and they were ready all repaired and I picked them up at 2pm same day. As good as new! So easy to deal with, polite, skilled craftsmanship…and all for a great price. Thank you Alice.

Malpam Weir

I've used LSR twice for repairs, they are excellent repairs built to last. Their communication is excellent. I am very impressed with them, and will be sending more boots for repair in the new year. HIGHLY RECOMMEND